Support-Zhejiang Deye Electrical Appliances Co., Ltd.

Comprehensive Support for Your Deye System

● Product Documentation
Find the information you need to get started. Access user manuals, installation guides, and technical specifications for all Deye products.

● Video Tutorials
Watch step-by-step guides on installation, troubleshooting, and maintenance. Visual learning makes complex tasks simpler.

● FAQ Center
Get instant answers to the most common questions about operation, performance, and troubleshooting.

● Troubleshooting Guides
Diagnose and resolve common issues yourself with our easy-to-follow, product-specific troubleshooting guides.

Your Reliable Partner, From Installation to Ongoing Performance. Expert help and resources are just a click away.

If you've reviewed the resources above and still need help, our dedicated technical support team is ready to assist you. Please have your product model and serial number ready for faster service.

Your Success is Our Priority

At Deye, our relationship with you doesn't end with a purchase. We are committed to ensuring your complete satisfaction through every stage of your journey. From pre-sales consultation to post-sales support, our global team is your reliable partner.

Warranty & Repair Services

Deye stands behind the quality of its products. Learn about our warranty policies and the process for requesting a repair.

View Warranty Policy Contact

Looking for Local Installation or Service?

Contact us to find a Deye authorized installer or service partner near you. These professionals are trained to provide expert installation and maintenance services.

Get started with custom solutions for your projects that exceed your expectations!

A Seamless Journey from Concept to Delivery

We believe transparent and structured communication is the foundation of a successful partnership. Our process is designed to be clear, collaborative, and efficient, minimizing surprises and ensuring alignment at every stage.

1. Consultation & Inquiry

It begins with a conversation. You share your ideas, target market, budget, and expectations. We provide initial feedback on feasibility, timelines, and ballpark costing.
2. Quotation & Agreement

Based on our discussion, we provide a detailed, transparent quotation outlining all costs, we formalize our partnership with a proforma invoice and secure the project kick-off.
3. Production & QC

With the approved sample as our gold standard, we move into mass production. Throughout this phase, our quality control team conducts in-process inspections. Upon completion, all goods undergo our rigorous final inspection, and we can provide pre-shipment photos or reports for your verification.
4. Delivery & Support

We carefully package your order according to our agreement and arrange secure shipping worldwide through trusted freight partners. Our support continues after delivery, as we value long-term partnerships and are here to assist with any future needs.